Prestigious luxury fashion and accessories boutique in Central London is seeking an experienced and personable Sales Assistant to deliver an exceptional customer experience and support the day-to-day running of the store.

This is an excellent opportunity for someone passionate about luxury retail, who takes pride in building strong client relationships and maintaining the highest standards of presentation and service. Reporting to the Shop Manager you will work 5 days per week between Monday to Saturday, 10:00am to 6:00pm with some flexibility depending on how busy the shop is. You may be asked to work occasionally on a Sunday to cover holidays and this will be 11:00am to 5:00pm. This role is ideal for someone seeking a long-term role within a luxury brand environment.

Your responsibilities will include:

• Providing a warm, professional and personalised service to all clients
• Building long-term relationships with customers and contributing to client retention
• Achieving sales targets while maintaining a consultative, non-pressurised approach
• Demonstrating excellent product knowledge across fashion and accessories
• Supporting visual merchandising and maintaining immaculate shop-floor standards
• Handling transactions accurately using the till and stock systems
• Receiving, checking and quality-controlling deliveries
• Booking stock into the system and assisting with stock management
• Supporting mailouts, client communications and CRM updates when required
• Assisting with general housekeeping to ensure the boutique is always presentable

We are looking for someone who has:

• Previous experience as a Sales Assistant within luxury fashion, accessories or premium retail
• A genuine passion for fashion and customer service
• Excellent communication and interpersonal skills
• A polished, professional and well-presented manner
• Strong attention to detail and a high level of accuracy
• A proactive, reliable and team-oriented attitude
• Confidence using retail systems and basic IT skills

Renowned University, requires a Campus Liaison Officer to work 5 hours a day, Monday to Friday, to patrol the Campus Libraries. This is a 9 month fixed term contract initially with the possibility of extension. You will build a rapport with the students and ensure protocols are adhered to, administer warnings and reports on sanctions when necessary and work to maintain a positive and safe study environment. If you enjoy working with people, are confident dealing with a wide range of situations and would like to contribute directly to creating a safe, inclusive and positive campus experience, this could be the role for you!

Responsibilities will include:

• providing a visible, approachable and reassuring presence across designated University study and learning spaces on the campus
• helping maintain safe, welcoming and appropriate study environments within  Libraries and other designated campus spaces, including IT laboratories and open or social study areas
• engaging proactively with students, providing initial help and advice, monitoring the study environment and responding appropriately to behaviour, welfare, health and safety and facilities-related concerns
• explaining expectations and seeking to resolve issues informally in the first instance through clear communication, early intervention and appropriate de-escalation
• where issues cannot be resolved informally, following agreed procedures for reporting and escalation, working closely with Library and IT colleagues, Campus Security and other relevant University services
• responding calmly and confidently to challenging behaviour, conflict or difficult situations, seeking assistance where necessary
• identifying situations requiring escalation and liaise promptly with Campus Security, senior Library and IT colleagues or other relevant University teams in accordance with agreed procedures
• engaging with students face to face or via email, recording incidents and concerns through reporting systems, and contributing to appropriate follow-up action
• helping identify recurring issues by accurately recording incidents and sharing feedback about student behaviour, use of spaces and emerging operational concerns
• regularly roaming and monitoring designated spaces, identifying and responding proactively to issues affecting the student experience, safety or appropriate use of the environment
• managing noise, behaviour and use of spaces in accordance with the Library Personal Conduct Code and relevant University policies, regulations and procedures
• recording and reporting incidents accurately using relevant University reporting, enquiry or case-management systems and contribute to the identification of recurring issues, patterns of behaviour or areas of concern
• responding appropriately to student welfare concerns and signposting or referring students to relevant University support services
• providing excellent customer service, including initial information, advice and directional assistance to students
• identifying and reporting facilities, health and safety or environmental issues affecting designated spaces following these through with the appropriate service where necessary
• participating in meetings

• confident, approachable and customer-focused
• ability to build a rapport with students
• able to manage challenging situations professionally and proportionately
• clear communication and de-escalation skills
• experience of dealing effectively and professionally with challenging behaviour, conflict or difficult situations
• experience of working in a customer-facing environment
• comfortable working independently and using your judgement, while also being an effective member of a wider team
• ability to use judgement to assess situations and determine when intervention, referral or escalation is appropriate
• ability to use Microsoft 365 and relevant digital enquiry, reporting and record-management systems
• experience of following procedures, escalating concerns appropriately and maintaining accurate records
• Commitment to equality, diversity and inclusion and to treating all users fairly, respectfully and consistently
• ability to remain calm and professional when dealing with challenging situations

Experience of working in a university or library environment would be useful but is not essential. If you have worked alongside security, facilities, student support or welfare services that would be a bonus as would experience of incident reporting or case-management systems. Also if you have experience or training in conflict management, de-escalation, safeguarding, mental health awareness or first aid that would also be useful.

High profile professional membership body based in London, requires an Executive Administrator to provide administrative support to ensure the smooth running of the department.  This is a permanent role working 3 days a week, and involves plenty of people contact, organising the recruitment and onboarding of interns, plus supporting the Senior Executive Assistant and deputising for her when needed.

The main responsibilities of the Executive Administrator are:

• Provide administrative support to the Executive Director, as directed by the Executive Director or Senior Executive Assistant
• Receive, collate and forward applications from prospective interns for shortlisting
• Arrange intern interviews with Heads of Departments
• Send offer letters, check visas
• Help to interview potential interns for your own department
• Act as first point of contact for interns, taking note of sickness absence and holiday
• Organise online meetings for interns to network
• Coordinate Intern Newsletter – liaising with interns/production/content/web team to ensure the creation of the newsletter
• Put together grant requests
• Update intern pages on the website
• Manage expenses
• Manage applications for fellowships, arranging payments to winner and facilitating mentorship calls
• Assist with collation of Annual report, liaising with Accounts and Production teams
• Arrange and attend meetings with Treasurer, Assistant Treasurer, Head of Finance, Head of Production and Executive Director to review
• When covering for the Senior EA you may be required to organise complex diaries, take minutes at meetings and ensure the smooth running of the Executive Office

Person specification and skills. You have:

• Minimum 3 years Administrative / Secretarial experience in an office environment
• Spreadsheets, budget monitoring, confidence using MS Office particularly Word
• Excellent written and verbal communication in English
• The Ability to prioritise and manage own workload
• Strong attention to detail and the ability to multitask
• Self-motivation and initiative
• Ability to work both independently and as part of a team
• Confidence, diplomatic approach, politely assertive with the ability to maintain agreed processes
• The ability to develop effective working relations with senior professionals from various cultures
• Experience in an international environment would be an advantage as would event organising experience. If you have dealt with high level executives that would be a plus.
• In addition, confident database skills, minute taking and travel / hotel liaison and negotiation would be an advantage

High profile Professional Membership body based in London, with an International reach requires a part time Membership and Customer Service Administrator to join their friendly team. This is a permanent role working 2 days a week (Wednesdays and Thursdays) and is a job share. It is hybrid working. You will work from templates and ensure first class customer service and use the SAP database to update Members’ details and process payments.

The main responsibilities of the Membership and Customer Service Administrator are:

• Customer service by email & phone, dealing with general enquiries on membership, conferences and payments
• Membership database administration; dealing with enquiries and sales
• Assisting with events administration as required
• Maintain and update membership records of all classes, dealing with bounce backs, researching new emails and physical addresses, and updating the system
• Perform routine data checks to ensure that we regularly delete duplicate accounts and process membership applications and payments to ensure accuracy
• Assist in the annual membership renewals process – review data, coordinate renewal process, process marketing emails to members and follow renewal marketing schedule requirements. Respond to queries raised through this process.
• Respond accurately and promptly to enquiries received by telephone and emails sent to the Membership email box, and provide excellent customer service - maintain a reference file of standard communications
• Assist with managing membership events—draft invitations, answer enquiries, manage registrations, and adhere to the marketing schedule for invitations
• Actively promote and sell memberships and services and look to upsell members to other products and services.
• Process and analyse reports and listings as requested by the Membership Manager and other departments
• Liaise with the Regional Office Directors and Group Member Client Relationship Manager to ensure they receive materials to promote activities and information required for regional membership campaigns

Person specification and skills. You will have:

• Great organisational skills; proactive approach with excellent customer service skills
• First class written and verbal communication
• Flexible approach with great time management
• Attention to detail, Diplomatic and friendly demeanour
• 3 A Levels or similar qualification level
• Customer Service experience
• Experience of working with databases and an ability to learn quickly

If you have a Business related Degree level qualification that would be of interest. It would also be useful if you have handled high volumes of data and worked in a membership or business to business environment. Advanced Excel skills would be a bonus as would direct marketing experience. If you are able to travel with work occasionally that would be useful.

Leading Higher Education provider in the Arts and Performance World is recruiting for a Risk, Governance & Estates Compliance Manager. This role is an involved and key role coordinating and maintaining the organisation’s approach to risk, governance, compliance, and estates-related health & safety, ensuring systems, processes, and records are robust, consistent, and effective.

Working closely with the Heads of Operations and Estates, you will ensure policies are in place, compliance activity is well managed and there is a clear framework in place for assurance. You will also look for opportunities for best practice and continuous improvement.

The main responsibilities of the Compliance Manager are:

• Maintain and oversee Health & Safety documentation, records, and systems
• Log, track, and monitor actions arising from H&S audits, Fire risk assessments, Incident investigations, Compliance inspections
• Maintain training records and oversee the H&S training matrix
• Support onboarding of new staff by coordinating H&S system access and trainingTrack and maintain statutory inspection schedules and certification, including fire safety, water hygiene, LOLER, and PUWER
• Support the Estates function in maintaining accurate compliance and asset records
• Maintain fire safety documentation, evacuation records, and drill logs
• Monitor and track remedial works arising from inspections and risk assessments
• Maintain and improve compliance tracking systems and data accuracy
• Produce regular reports, dashboards, and KPIs for senior stakeholders, including Board and Committees
• Ensure clear audit trails and documentation are in place to support inspections
• Identify opportunities to improve processes, systems, and reporting
• Work collaboratively with departments to ensure compliance responsibilities are clear and manageable
• Support the Group Operations Director with additional governance, risk, and compliance coordination requirements
• Draft and coordinate reports, briefings, and papers as required
• Promote Equality, Diversity and Inclusion in all activities
• Comply with GDPR, Health & Safety, and organisational policies

Person specification and skills. You have:

• IOSH Managing Safely, or equivalent Health & Safety qualification as a minimum
• If you have NEBOSH qualification that would be an advantage
• Experience in Education, Arts or Performance related venues would be an advantage
• Experience in a governance, compliance, risk, or operational coordination role
• Understanding of Risk registers and governance processes, Health & Safety and statutory compliance, Audit and compliance tracking
• Experience managing documentation, systems, and reporting
• Experience working across teams and coordinating multiple stakeholders
• Strong organisational and coordination skills and excellent written and verbal communication
• Ability to track actions, manage deadlines, and escalate issues plus good analytical and problem-solving skills
• Confident working with data, reports, and systems and developing dashboards and reports
• Microsoft Office
• Highly organised and detail-oriented with a strong sense of ownership and accountability
• Collaborative and approachable and calm under pressure
• If you have experience training in audit, risk management or compliance frameworks and a facilities or estates related qualification that would be an advantage.

Our client, a well established, well regarded and trusted family law firm is recruiting for a Legal Secretary at their North West London office. Supporting 3 Lawyers, this role offers responsible secretarial support within a lovely team.

Our client is immensely proud of their reputation as a supportive, people-focused law firm. You will work from their attractive and welcoming offices in a quiet and peaceful area.

Responsibilities:

• Working under the direction of the Partners and Heads of department you will provide support to the Family Department
• Audio (Speechwrite), copy typing and proof reading
• File opening – including data input, completion of internal forms and procedures, preparation of anti-money laundering documentation
• Preparing initial letters for the solicitor to review
• Electronic filing of incoming correspondence, outgoing copies, invoices and reports
• File Administration via the Case Management system
• Emailing, printing, scanning and copying documents
• Liaising with clients, courts and other professionals
• Taking telephone messages from clients
• Making appointments and managing diaries in person and via Zoom
• Preparing monthly billing
• Assisting with the completion of Legal Forms
• Assisting in Court Bundle preparation

Skills and Experience needed:

• Previous experience working as a Family Legal Secretary is essential
• Familiarity with layout of relevant legal documents
• Effective work management and organisational skills
• Excellent IT skills, Word and Excel
• Initiative, a flexible approach and a confident communicator
• The ability to apply common sense in handling competing priorities and the ability to work as part of a team

Luxury British well established handbag and clothing brand is looking for an E-commerce Executive. This brand is known for timeless design, exceptional craftsmanship, and first class service. Reporting to the Marketing Manager, and working closely with the CEO and Founder, you will help to consolidate their Marketing offering and ensure National and International Operations are running smoothly and aligned with the brand. You will bring luxury fashion experience, a refined brand eye and a proven ability to scale e-commerce within a luxury or premium environment. Benefits include private healthcare.

You will have an appreciation for luxury craftsmanship, be highly detail oriented with elevated brand sensitivity. Also be comfortable operating as part of a small and dedicated team. If you have experience in global luxury markets (US, Europe, Middle East) that would be an advantage, as would Shopify or equivalent expertise. Experience launching in new regions or international sites would be very useful.

Responsibilities will include:

• Driving online revenue, and delivering a seamless digital customer experience
• Under the guidance of the Marketing Manager and digital agency, owning day-to-day website management and trading execution
• Using competitor analysis, developing layout amendments and elevated site merchandising to ensure the UX and presentation are of the highest luxury retail standard
• Partnering with developers for Conversion Rate Optimisation, site enhancements, bespoke luxury features and mobile excellence
• Ensuring conversion and Average Order Value are maximised without compromising the quality of the brand
• Updating website in line with global online trading calendar - product launches, capsule collections and seasonal updates
• Working with SEO/GEO/AI SEO agency to ensure we are delivering strong brand awareness with storytelling content. 
• Delivering monthly performance reporting
• Analysing customer cohorts, acquisition channels, and lifetime value
• Overseeing CRM and ensure segmentation is maintained to assist with email marketing

Ideally, you will have:

• 2–3 years in luxury or premium fashion e-commerce and digital marketing
• Proven success in helping to scale online revenue for a luxury brand
• Experience managing website content and development
• Good understanding of omnichannel luxury retail
• Strong analytics capability (GA4, Shopify or equivalent)

• Refined brand and visual presentation sensibility
• CRM, retention, and clienteling experience
• SEO and luxury content strategy knowledge
• UX/CRO optimisation experience
• Highly organised with excellent time management skills and ability to prioritise

This role is fully office-based and ideal for someone looking for a long-term, stable role within a luxury brand environment.

A leading human rights organisation specialising in the use of technology to support accountability and international justice is seeking a Communications Coordinator to join its team. The organisation works with partners documenting human rights violations and uses innovative technology to help ensure evidence can be authenticated and used in legal investigations and proceedings.

The Communications Coordinator will play a key role in developing and delivering the organisation’s communications strategy, strengthening its public profile and ensuring clear, consistent messaging across all channels.

Key responsibilities:

• Develop engaging written content for digital and print platforms, including website articles, social media, newsletters and press releases.
• Manage and grow social media channels, creating timely and impactful content.
• Support media engagement, responding to enquiries and coordinating press activity.
• Ensure consistency of tone, style and messaging across all communications.
• Create outreach materials for partners and stakeholders internationally.
• Produce briefing documents and impact materials using creative and accessible formats.
• Develop internal communications guidelines and support effective content workflows.
• Provide communications support to colleagues across the organisation as required.

Ideally you will have:

• Excellent writing, editing and verbal communication skills, with the ability to communicate complex issues clearly to varied audiences.
• Experience creating and managing content across digital platforms, including websites and social media.
• Strong attention to detail and the ability to ensure communications are accurate, balanced and aligned with organisational values.
• Experience developing communications strategies and delivering campaigns across digital and traditional channels.
• Excellent organisational skills, with the ability to manage multiple priorities and work independently.
• A collaborative and proactive approach, with the confidence to work across teams.

A degree or equivalent qualification in communications, journalism, public relations, international relations, law or a related discipline is desirable.
Experience within human rights, international justice, civil society or not-for-profit organisations would be advantageous, alongside knowledge of website management, HTML, Canva or other design tools.

This is an exciting opportunity for a communications professional who is passionate about human rights, technology and the role of storytelling in driving accountability.
Due to the large number of applications that we receive, only shortlisted applicants will be contacted

Val Wade Recruitment are actively looking for applicants from underrepresented communities and pride ourselves as an equal opportunities’ employer and agency

An international human rights charity is seeking an organised and analytical professional to support its work promoting accountability for serious human rights violations and international crimes.

The organisation combines legal expertise with innovative technology to help ensure photo, audio and video evidence can be preserved and used in criminal investigations, prosecutions and other accountability processes worldwide.

Working within a small, collaborative team, you will support the review and analysis of digital evidence submissions, coordinate legal review processes, manage relationships with volunteer legal professionals and assist with the preparation of evidence dossiers and reports.

Key Responsibilities

• Review and triage photo, audio and video submissions and associated metadata.
• Analyse information received and identify trends, patterns and key findings.
• Produce accurate reports, summaries and data analyses.
• Coordinate and manage a roster of pro bono lawyers.
• Deliver inductions and training sessions for new legal volunteers.
• Support the preparation of evidence dossiers through research, data curation and analysis.
• Maintain accurate records and databases.
• Assist with project coordination and stakeholder communications.

You should be highly organised, proactive and comfortable working with large volumes of information, possess excellent attention to detail, demonstrating strong communication skills and the ability to manage multiple priorities simultaneously.

Applicants should demonstrate:

• Degree-level education in Data Science, International Relations or a related discipline.
• Experience working with databases and Microsoft Excel.
• Experience analysing complex information and presenting findings clearly through reports, spreadsheets or data visualisations.
• Strong organisational and project coordination skills.
• Excellent written and verbal communication abilities.
• A genuine interest in international justice, human rights, criminal law or evidence gathering.

Desirable Experience:

• Working with legal, evidential or asset management databases.
• Supporting lawyers, prosecutors, law enforcement agencies, NGOs or international organisations.
• Delivering training, presentations or stakeholder briefings.
• Knowledge of international criminal law, human rights or criminal evidence.
• Additional language skills, particularly Arabic or French.

Additional Information

Please note that the role involves reviewing graphic and potentially distressing content relating to human rights violations.

Due to the large number of applications that we receive, only shortlisted applicants will be contacted

Val Wade Recruitment are actively looking for applicants from underrepresented communities and pride ourselves as an equal opportunities’ employer and agency

A rare opportunity has arisen to join a prestigious heritage retailer with Royal Warrants, supplying bespoke products and services to clients across the UK and internationally.

This varied role combines client relationship management, export administration, project coordination, stock control, event support and business development. Working within a small and experienced team, you will manage client enquiries, coordinate bespoke orders, oversee export documentation and support the delivery of high-profile ceremonial events.

This is an excellent opportunity for a highly organised professional who enjoys building relationships, managing multiple priorities and working within a unique and specialist environment.

Key Responsibilities

• Managing relationships with UK and international clients
• Coordinating bespoke orders from enquiry through to completion
• Producing quotations, processing orders and issuing invoices
• Managing export and customs documentation
• Monitoring stock levels, hire inventory and returns
• Liaising with suppliers, craftspeople and internal teams
• Supporting client consultations and fittings
• Assisting with ceremonial events and business development activities
• Attending events and representing the business professionally
• Maintaining accurate records using Excel and internal systems

About You

• At least 10 years' experience in a client-facing, coordination or commercial support role
• Strong organisational and administrative skills
• Excellent communication and relationship-building abilities, with a ‘can do’ attitude
• Confident dealing with senior stakeholders and VIP clients
• Proficient in Microsoft Office, particularly Excel
• Able to manage multiple projects and deadlines simultaneously
• Practical, hands-on and willing to support operational activities when required
• Commercially aware with excellent attention to detail

Experience within luxury retail, professional services, events, hospitality, international trade or bespoke product environments would be advantageous.

Please note this is a fully office-based role in Central London with international travel.