Front of House / Student Intake Assistant, University, London, temp, £13.85-£14.00 p/h plus holiday pay accrual
Our client, a University in London, is looking for a Front of House / Student Intake Assistants to cover the start of the academic year. The role will be varied with some desk based work plus crowd interaction roles; being customer focussed is the key. This is to start on Friday 19th September and will be for 3 weeks, working Monday to Friday.
The main duties of the Front of House Assistant role are:
- Provide a warm welcome on reception, creating a positive first impression for guests
- Support the team in delivering excellent hospitality
- Managing significant numbers of new student arrivals
- Checking student identities
- Ensure all students receive the correct passes
- Work collaboratively with team members ensuring logs of any issues are maintained
- Checking passes of guests on their arrival escalating issues when necessary
- Providing help and support to students
- Entry pass management, for students and contractors
- Ensuring the reception areas are tidy and well maintained
- Undertake any other reasonable duties as required by the team
Skills and experience
- Prefer to have some reception experience or dealing with significant numbers of customers
- Experience of multi- tasking and controlling a reception barrier whilst delivering customer service
- For some roles, willingness to work outdoors is preferred
- Evidence of providing excellent customer service
- Display a positive outlook with a can-do attitude
- Knowledge of security functions across a large complex estate
- Experience of large numbers receiving guests to events
- Experience of working as part of a team
- Able to take ownership of a problem
- Ability to communicate verbally with people at all levels
- Must have IT skills including email